Reference

Terms & Conditions for Your erek2 Account

erek2 Terms & Conditions explain how you open, use and protect your account before entering the lobby.

Account accessWallet checksPolicy updatesIndonesia access

What Our Terms Cover Before Access

erek2 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions define the agreement between you and us when you create an account, verify your phone and use the available lobby. They explain accurate account details, permitted access, wallet ownership, transaction checks, account closure, policy changes and how disputes are raised. Eligibility depends

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on local law, and some services may not appear where local law permits only limited access. If you fund an account with DANA, OVO, GoPay or QRIS, the payment name and account details must match the checks we request. Bank transfer and virtual account instructions remain
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subject to the transaction screen shown to you.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Three Clear Routes For Policy Questions

A clear contact route helps you resolve a Terms & Conditions question before an account step becomes confusing.

Account access Ask our account-help channel about phone verification, duplicate details, sign-in recovery or an access decision. We will point you to the relevant Terms & Conditions section and tell you which account step must be completed before the lobby can open.

Wallet status For a payment question, send the receipt reference and name the rail used: DANA, OVO, GoPay or QRIS. We check the displayed status and explain whether the issue concerns the wallet, a pending review or a rule in the Terms & Conditions.

Policy contact Use the policy contact route in your account area for requests about wording, data handling, cookies or account closure. We record the request against the correct account details rather than asking you to share a password or security code.

ACCOUNT SAFEGUARDS

How We Apply These Account Rules

We apply the Terms & Conditions through visible account steps rather than hidden changes. Phone verification links the account to the contact detail you provide, while transaction checks help us match wallet…

Data handling

We use account details, verification results and transaction references to operate the agreement, check access and respond to policy requests. We do not ask for your password in a support reply. The applicable Terms & Conditions explain the purpose of each required account detail.

Cookie choices

Cookies can support sign-in continuity, security checks and the policy page itself. Your browser settings control available cookie choices, while changing them may affect the mobile login path or require you to verify the account again.

Account security

Keep your phone, password and wallet access private. If you notice an unfamiliar sign-in or transaction reference, contact our account-help channel promptly and avoid sending security codes. We use the account record to identify the correct Terms & Conditions request.

Record retention

We retain policy, verification and payment records only for the operational, security or legal purposes set out in our terms. A retention request should identify your account and the relevant date or transaction so we can locate the right record.

Policy changes

When the Terms & Conditions change, we place the updated wording in the policy area and identify the effective version. Check the page before using a changed account or wallet step, because access depends on local law and the current terms.

Correction requests

To request a correction, contact us from the account area with the detail that needs changing and a safe way to reply. We may ask for phone verification before updating the record, and we will explain any part that cannot be altered.

Terms & Conditions Questions For erek2

These Terms & Conditions answers cover the searches we hear most often before account access. They explain what the agreement controls, how wallet checks relate to your account and where to ask for a correction or clarification. Read the full policy wording as well, especially when access or eligibility depends on local law.

They are the agreement governing account creation, phone verification, lobby access, wallet use, policy changes and account closure. The wording applies to your use of erek2 in Indonesia only where local law permits, so check the current version before completing an account or payment step.

Yes. You should read and accept the current Terms & Conditions during the account path before access is completed. We may ask you to verify your phone, and the details you submit must be accurate enough for account and transaction checks.

The terms require you to use a wallet or payment account that you are authorised to use. Keep the receipt or reference shown for DANA, OVO, GoPay or QRIS, because we may need it to match a status check with your account record.

We can update the wording when our account process, security needs or legal requirements change. We place the current version in the policy area and identify its effective date. Review it before using a changed account or payment step; eligibility depends on local law.

Access may pause while we check the account detail against the information you provided. Contact the account-help channel without sharing a password or code. We will explain the required correction and identify the relevant Terms & Conditions rule for your case.

Use the policy contact route from your account area and name the field or record that needs correction. Include a transaction date or reference when relevant. We may request phone verification before making a change, and we will explain the outcome.

Send an account-closure request through the policy contact route shown in your account area. We will check the account identity, explain any pending transaction or record issue and confirm the next step under the current Terms & Conditions. Access remains subject to local law.

Terms & Conditions for Your erek2 Account

Three Clear Routes For Policy Questions

How We Apply These Account Rules

Data handling

Cookie choices

Account security

Record retention

Policy changes

Correction requests

Terms & Conditions Questions For erek2

01 What are the erek2 Terms & Conditions for Indonesia?

02 Do I need to accept the Terms & Conditions before opening an account?

03 How do the terms apply to DANA, OVO, GoPay and QRIS?

04 Can erek2 change its Terms & Conditions?

05 What happens if my phone verification does not match?

06 How can I request a correction to my account data?

07 Where can I ask about account closure under the terms?

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